The Future of Customer Service

I actually posted this on my Tumblr blog a while back but thought it would be worth the share here. This video shows a highly interactive video conference where online salespeople can help navigate customer service issues. It's customer service meets Minority Report. Really cool stuff.

3 from B-Reel & B-Reel Films on Vimeo.

What do you all think? How close are we to seeing ideas like this become more practical?

The Evolution of Customer Service (serve4impact.com)
Online Customer Service Done Right (neo1seo.com)
This is the future of online customer service (adweek.blogs.com)

Brain WadsDrew HawkinsApril 26, 2011Business, Business Services, Customer, Customer Management, Customer service, Education and Training, Minority Report (film), VimeoComment

The Future of Customer Service

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